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Shipping & Returns

 

Delivery Charges & Services

Standard European Delivery costs Euro 9.95 per delivery address
Standard Non European Delivery costs Euro 19.95 per delivery address

Free Delivery on orders of Euro 200,00 or more
Applies to European standard delivery orders only. Free delivery on orders over Euro 200,00 per delivery address.

European Standard Delivery
Deliveries made Monday to Friday. Standard delivery for in stock items within 5 working days.

 

Customs

For items to be exported, the carriage charge covers packaging and delivery only. Customs duties may be payable. We are unable to advise of these amounts and the recipient is responsible for paying this duty. Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.

Large International Deliveries:
For international delivery of 25 items or more, please contact our Customer Relations team on +31 (0) 35 6015134.

 

Terms and Conditions

Refund Policy
It is the policy of Hanssop to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 28 days along with your receipt for an exchange or refund, by the original method of payment.

Items must be returned in their original packaging and must be complete.

If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions. Please see individual products for details.

Your statutory rights will not be affected.

 

Product Information

In the event that any item is unavailable, Hanssop reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product.

Prices quoted are based on January 2013 Hanssop retail values and are subject to market fluctuations. All items shown are subject to availability.

For our full Terms & Conditions, please refer to Terms & Conditions

 

How to Order

Online: www.hanssop.com

Our online store also provides the latest details from new luxury international Hanssop clients, forthcoming international fairs and new products at Hanssop.

 

Telephone

From within the Netherlands: 035 6015134 All calls will be charged at local rate.
From outside the Netherlands: +31 (0) 35 6015134

 

Corporate Orders

Email support@hanssop.com , telephone +31 (0) 35 6015134. Our Support team will also be happy to discuss any
bespoke requirements you have.

 

How to Pay

Hanssop  accepts payment by:
All major credit and debit cards, with the exception of Solo and Electron

For credit card payment, please enclose confirmation of the cardholder's name and billing address, if different from the sender's details. Payment will be taken at the time of ordering and no deliveries are despatched unless payment is received in full.

 

Customer Data

Hanssop does not disclose any information relating to their customers to any other organisation for marketing purposes.

Total Hanssop collection