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Privacy policy

Who Are We?

References in this Security and Privacy Policy to "we", "us" and "Hanssop" are to Hanssop (company number 34130044), registered office Gooimeer 5, 1411 DD Naarden, The Netherlands.

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by Hanssop to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

How Do We Use Your Information?

The details we collect will be used to:

  1. Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc.).
  2. Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
  3. Update our records and maintain your account with us.
  4. Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.
  5. Improve the content and appearance of our website or catalogues, to ensure that content from our website and our catalogues are presented in the most effective manner for you.

With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

How We Collect Your Information?

We may collect and process your information as follows:

  1. Information that you provide by filling in forms on our website for transactional, employment or any other purposes.
  2. Details of transactions you carry out through our site or when telephoning us and of the fulfilment of your orders.
  3. If you contact us, we may keep a record of that correspondence.
  4. Details of your visits to our website and the resources that you access.

Keeping In Touch With Hanssop And Your Rights At Hanssop we want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to the Customer Services Department, Privacy Enquiry, at Customer Services, Hanssop, Gooimeer 5, 1411 DD Naarden, The Netherlands or by emailing us on support@hanssop.com and informing us so. If you no longer wish to receive emails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Care Team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed. We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Security Policy Security of our website is of utmost importance to us. Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Changes To Our Security And Privacy Policy Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this Security and Privacy are welcomed and should be addressed to Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, Hanssop, Gooimeer 5, 1411 DD Naarden, The Netherlands or by emailing us on support@hanssop.com.

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